Area Manager – Michael Kors
- JOB DESCRIPTION
- The Area Manager oversees the overall sales & operations of multiple retail stores across large region. In addition, he/she oversees the order fulfilment processes for customers to ensure seamless customer experience across all channels. Foster a positive, engaging ethical working environment and bring inspiring leadership and guidance to retail team within the Area/ Region. He/she will be held responsibility of Profit and Loss across the Region for the retail stores.
2. KEY PERFORMANCE INDICATORS:
- Increase sales and maximize profitability of the store
- Achieve sell through % of the store
- Inventory Integrity, managing stock losses and conducting stock counts
- 360 survey on Entrepreneurial Spirit
- Ensure all the Store Operation are compliance according to Valiram Group SOP
- Creating customer insight resulting in uptake of product or increase in sale
3. KEY AREAS OF RESPONSIBILITIES
Drive the Sales and maximize Profitability
- Manage Group of stores sales performance
- Uses historical data to forecast patterns that are likely to recur
- Selects appropriate forecasting techniques for each product line, store, and area
- Produces demand forecasts for multiple products for stores in the region
- Monitors effectiveness of sales forecasting system; adjusts, as necessary
- Utilizes data to implement unique instore sales strategies
Deliver WOW Experience
- Lead with service vision
- Analyse service quality and customer satisfaction
- Provide a unique and genuine customer experience that delights and engages every shopper by following the 7 steps to WOW
Manage Team
- Provide direction and guidance to store managers
- Influence team’s decision making
- Instill Valiram’s Entrepreneurial Spirit within the Team
Drive Store Profitability
- Overall responsibility of making the store profitable in his area
- Recommends modeling and monetising business processes to improve profitability.
- Evaluates connections between revenues and gross margins to uncover hidden profits and losses.
- Oversees stores profitability variations based on its overall sales situation.
- Interprets results of profitability analyses; provides recommendations to management.
Inventory Management
- Applies systems and processes to identify and coordinate inventory requirements; resolves conflicts.
- Coordinates daily work of inventory management for different retail locations.
- Reviews reports used for inventory management to find out related problems.
- Ensures that the inventory is at an appropriate level and meets both internal and external requirements.
- Provides guidance on inventory management for a specific product group or location
Store and Customer Insight
- Observe and provide commercial feedback on customer buying behaviour and advise brand on campaign changes.
- Collate, analyse, and make sense of store and customer insights from SM and SSM.
- Evaluate and feedback effectiveness of promotional campaigns
Foster Relationship with Stakeholder
- Participate in Market analysis, trend recognition, and implementing improvement plans with Brand Manager/ Brand GM.
- Develop and maintain business and professional networks
- Work with respective business unit to enforce organisation policies, e.g. HR, Operations, Finance
- Identify and establish internal and external stakeholder relationships
- Manage conflict
- Strategize partners for service excellence
4. COMPETENCY
Technical
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5. REQUIREMENT
- Total 10-15 years of retail experience with a minimum of 3 years as a senior store manager role.
- Diploma/Bachelor’s degree (desirable) in related field or equivalent experience.
- Ability to challenge and influence operational processes.
- Proven ability to manage multiple stores in multiple location.
- Experience in analytical and strategic business planning.
- Proven track record of stakeholder management.
- Competent in report writing and analysis. (# Years min 3 – 5 years as Senior SM with Valiram)
To apply for this job email your details to divyanka.ganesh@valiram.com