Assistant Store Manager – Michael Kors

1. POSITION SUMMARY 

• Work with the Store Manager to drive Brand initiatives in the Store whilst aligning to Valiram procedures and quest for excellence. 
• Assist the Store Manager in achieving sales goals, monitoring expenses and consistently provide customers with the highest level of service.   
• Maintain inventory integrity – minimise stock losses & ensure monthly (& daily if necessary) stock counts. 
• Foster a positive, engaging and ethical working environment

     2. KEY PERFORMANCE INDICATORS : 

• Increase sales and maximize profitability of the store 
• Achieve high service standards as per Mystery Shopper score card 
• Achieve high retail standard and customer registration target as per score card 
• Inventory Integrity, managing stock losses and conducting stock counts 
• Responsible for Staff Development & training in the store 
• Responsible to maintain employee engagement & loyalty

     3. KEY AREAS OF RESPONSIBILITIES 

    Drive the Sales and maximize Profitability 

• Execute the main sales initiatives of the Brand 
• Daily, weekly and monthly action plan to deliver the expected sales results 
• Optimize the duty rosters to guarantee proper floor coverage, maximise sales whilst minimizing payroll expenses. 

     Achieve High Service Standards 

• Provide coaching to floor staff on customer service, selling skills, product knowledge, etc. to ensure the highest level of service is achieved. 
•   Conduct daily briefings to the floor staff on customer service, month to date sales, grooming and highlights of the day. 
• Lead the team and put in place appropriate action as to offer a WOW Service experience to the customer. 
• Provide exemplary customer services to floor staff and work with the team to best handle customer complaints. 

     Maintains Best Retail Standards 

•   Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs.  
• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times. 
• Ensure visual merchandising are implemented efficiently. 
• Be vigilant and practice regular checks on staff movements during operating hours 

     Inventory Integrity  

• Work with the store staff to manage inventory and minimize stock losses  
• Monthly stock take routine to ensure Inventory accuracy and submission of reports on timely manner. 
• Responsible for all stock control documentation and resolve discrepancies within 2-3 days and report all findings to Mngr. 

     Team Leadership 

• Assist the Manager in monitoring staff performance on a regular basis and identify areas for training when necessary.   
• Conduct on the job trainings to floor staff and give proper product trainings/knowledge and provide WOW Service training to staff 
• Regular store meetings to ensure accurate and consistent communication to the staff. 
• Roster management within the floor area, ensuring that all floor requirements are covered during operating hours. 
• To improve staff morale leading to positive and dynamic working attitude. 
• Maintain general and acceptable staff working conditions. 
• Staff to conduct themselves in a proper and professional manner in compliance with the Code of Business Conduct 

     Reporting 

• Ensure the appropriate daily, weekly and monthly reports submission are delivered on time. 
• CRC Database is updated on constant basis. 
• Any Ad-Hoc requests by the Brand / Management.