Manager – Sales & Operations – Michael Kors

1. POSITION SUMMARY 

• The mandate of this role is to drive the sales revenue for the assigned area(s) and/or brands and manage the sales and merchandising functions. In addition, you will be expected to be actively involved in areas such as sales incentives scheme, P&L management and staff development.  
• To achieve the business goals 
• Direct Brand/Store Manager on managerial and operational aspects of the store 
• Direct Brand/Store Manager in setting up operational procedures, staff training, customer service and staff general welfare 
• To develop and maintain efficient inventory management and integrity 
• Support the CRM and increase existing base of VIP customers 
• To be an ambassador for the Group and portray at all times a professional and customer oriented image

       2.KEY PERFORMANCE INDICATORS : 

• Increase sales and maximize profitability of the stores in the region. (KPI : Sales & Profits) 
• Ensure all the retail standards in the region are maintained to VG Standards. (KPI : Actual vs target retail standards) 
• Achieve high service standards as per Mystery Shopper score card. (KPI: Mystery Shopper Score) 
• Inventory integrity (KPI : stock losses and stock count) 
• Responsible to maintain employee engagement & loyalty (KPI: Staff Turnover rates) 

      3. KEY AREAS OF RESPONSIBILITIES 

Sales & Operations 

• Plan and maximise the sales and profit contribution of assigned region/area  
• Develop annual business plan to reflect the business positioning, negotiate key aspects of the planned delivery with the respective brand in the assigned region/area 
• Direct the development of operating standards, policies and procedures, ensuring compliance with all laws and company guidelines 
• Able to analyse ad-hoc retail operational issues and make quick judgment calls, which will support retail sales performance 
• Lead to ensure effective inventory management system for all Brand(s) within the region/area including conducting periodic stock counts at stores and warehouse locations 
• Monitoring brand(s) profitability by management of full price and mark down sales, intake margins, levels of mark down activity and terminal stock 
• Oversee licensing, negotiate contracts and serve as a liaison between operating divisions, vendors, principals  
• Maximise turnover by ensuring accurate, timely and commercial sales planning and forecasting through analysing and interpreting trends. 
• Ensure the region/area delivers business plan profit through delivery of both volume and cash margin 
• Liaise with store design and store construction to ensure operational needs are met in all new store environments 
• Assess and prioritise all store maintenance issues working with the Store Manager. This includes contingent, recurring and refurbish maintenance projects 
• Oversee the operational turnover and coordination of all necessary departments for all store openings, temp locations and renovations 
• Managing and maintaining a positive working relationship with all the Brand principals within the region/area together with our Valiram Brand Manager(s) 
• Evaluate market conditions, competitors data and implement appropriate change to maximise sales 
• Conducting on-site meetings with management team members of store performance 
• Respond to customer complaints and comments if required 
• Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent retail issues 
• Use information technology/ POS to record sales figures and for data analysis and reporting business performance 
• Work closely with HR on staffing and other people issues pertaining to disciplinary and grievances 
• Anecdotal feedbacks thru store observations, things that report don’t show 
• Weekly touch points/ touch base 

People/Talent 

• Business partner with HR to analyse headcounts & recruit 
• To manage a pipeline development of talent 

Marketing 

• Partner with Marketing Manager(s) and Brand Manager(s) to analyse and  develop seasonal marketing and PR strategies 
• To input on competitor activities, landlord initiatives & mall specific involvement 

Compliance  

• Develops, initiates, maintains, and revises policies and procedures for the general operation of the Retail Compliance Program and its related activities to prevent illegal, unethical, or improper conduct 
• Monitor Retail Management team works schedules and rosters to ensure sufficient Management coverage of the sales floor 
• Assist Audit team in investigation of fraud transactions and/or pilferage of merchandise at the stores 

Housekeeping 

• Uphold and maintain VM standards at all stores within region/area 
• Ensure the stores are kept neat and tidy at all times 
• Ensure proper care for stocks, fixtures and furniture within the store 
• Asset control- stock management/ delivery/ cash handling control 
• Visual displays and merchandising to be in accordance with Brand Visual Merchandising Guidelines and must be of high standards 
• Be vigilant and practice regular checks on staff movements during operating hours and holiday seasons 

Leadership 

• Conduct staff appraisal and quarterly performance review 
• Improve staff morale leading to positive and dynamic working attitude and environment 
• Maintain general and acceptable staff working conditions 
• Support all Brand/Store Managers to maintain productivity and retail operational standards in area of: discipline, work performance, sales