Multi Store Manager – MLB Korea

1.       JOB DESCRIPTION

·        Manages the day to day operations of one store or multiple stores, directs and oversees all store functions

2.       KEY PERFORMANCE INDICATORS:

·        Increase sales and maximize profitability of the store

·        Achieve high Average Transaction Value of the store

·        Inventory Integrity, managing stock losses and conducting stock counts

·        Responsible for Staff Development & training in the store

·        Ensure all the Store Operation are compliance according to Valiram Group SOP

·        Creating customer insight result in uptake of product or increase in sale

3.       KEY AREAS OF RESPONSIBILITIES

Drive the Sales and maximize Profitability

·        Manage Group of stores sales performance

·        Facilitate implementation of product/ sales strategies.

·        Communicate information on sales goals and targets to the team on continuous basis.

·        Keep the team updated daily on Conversion Rate and Average Transaction Value with the team on regular basis. *Monthly Plan forecast.

Deliver WOW Experience

·        Provide a unique and genuine customer experience that delights and engages every shopper by following the 7 steps to WOW.

Develop Team

·      Instil Valiram’s Entrepreneurial Spirit within the Team

·      Consistently demonstrate appreciation and encouragement

·      Facilitate learning opportunities among team members

·      Maintain effective staffing with top performing team by actively networking, recruiting, hiring and succession planning.

Delivery Operations Excellence

·      Execute and maintain compliance of Store SOP at all times.

·      This includes Store Opening & Closing/ Cost Control/ Roster & Manpower Planning/ Visual Merchandising/ POS/ Inventory.

·      Set up and maintain visual merchandising displays for promotional and seasonal activities. e.g. EOS, SASS.

Engage in Innovation and Productivity Initiatives

·        Generate potential ideas that may contribute to productivity improvements

·        Execute and motivate team to contribute to productivity improvement.

Technical

General

·        MS Excel for reports

·        Cash & receipt Management

·        Productivity Improvement

·        People development

·        Interviewing

·        Inventory

·        Loss Prevention

·        Sales Management & Forecasting

·        Developing People

·        Problem Solving

·        Decision Making

·        Team Leadership

·        Communication

5.       REQUIREMENT

·        Total 8-10 years of total retail experience with a minimum of 5 years as a store manager role.

·        Diploma/Bachelor’s degree (desirable) in related field or equivalent experience.

·        Ability to communicate, influence and negotiate effectively with all levels of leadership.

·        Proven organisational skills – able to manage multiple demands with competing priorities and allocate time effectively.

·        Ability to analyse situations and resolve issues with innovation and creativity.

·        Ability to challenge and influence operational processes. (# Years with Valiram min 3 years with Valiram as SM)