Retail Associate – Bath & Body Works

POSITION SUMMARY

• To create and maintain a long-term relationship with the customers in order to achieve sales goals
• Represent the Brand in a positive manner while ensuring recurring
• Responsible for assisting customers with choices, assist and provide information about the product in
• Foster a positive, engaging and ethical working environment

KEY AREAS OF RESPONSIBILITIES

Drive the sales

• Work to hit individual sales and other store target.
• Execute sales strategies and action plans implemented by the Managers.
• Maintain a tight control on discounting and giveaways/ discontinued products
• Ensure all monies and sales transactions are accordance to the operation procedures.

Achieve High Service Standards

• Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers.
• Maintaining and upholding the company’s image as a prestigious and luxurious brand at all
• Responsible to collect Customer Registration Card as per store target.
• Work with the Manager to best handle customer complaints.
• To comply with Brand standards, company SOP and the Code of Business Conduct.

Maintain Best Retail Standards

• Perform store opening and closing procedures and to ensure the process is in compliance with company SOPs.
• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
• Ensure visual merchandising are implemented efficiently.
• Be vigilant and practice regular checks on staff movements during operating hours.

Inventory Integrities

• Working together with Managers and floor to manage inventory and minimize stock losses
• Conduct daily, monthly stock count for store.
• Resolve discrepancies within 2-3 days and report all findings to Manager.
• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures
• Qualitative security measures to prevent theft and pilferage.

Reporting 

• Updating customer database on frequent basis.
• Responsible for all stock control Ensure timely and accurate submission.
• To support Managers in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner
• Any Ad Hoc reporting as required by the Managers.

Personal Development

• To have and maintain at all times competent product knowledge.
• Complete E-Learning Modules on timely manner.