Retail Associate – Michael Kors

POSITION SUMMARY
• To create and maintain a long-term relationship with the customers in order to
achieve sales goals
• Represent the Brand in a positive manner while ensuring recurring business.
• Responsible for assisting customers with choices, assist and provide information
about the product in question.
• Foster a positive, engaging and ethical working environment
2. KEY PERFORMANCE INDICATORS :
• Achieve Individual sales and Store sales target.
• Achieve high service standards as per Mystery Shopper score card
• Achieve high retail standard and customer registration target as per score card
• Inventory Integrity , conducting stock counts as assigned schedule
• Personal Development, including E-Learning
3. KEY AREAS OF RESPONSIBILITIES
Drive the Sales
• Work to hit individual sales and other store target.
• Execute sales strategies and action plans implemented by the Managers.
• Maintain a tight control on discounting and giveaways/ discontinued products
• Ensure all monies and sales transactions are accordance to the operation
procedures.
Achieve High Service Standards
• Keep abreast of product knowledge, sales & customer service whilst providing
excellent WOW service experience to customers.
• Maintaining and upholding the company’s image as a prestigious and luxurious
brand at all times.
• Responsible to collect Customer Registration Card as per store target
• Work with the Manager to best handle customer complaints.
• To comply with Brand standards, company SOP and the Code of Business Conduct.
Maintain Best Retail Standards
• Perform store opening and closing procedures and to ensure the process is in
compliance with company SOPs.
• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly
and tidy at all times.
• Ensure visual merchandising are implemented efficiently.
• Be vigilant and practice regular checks on staff movements during operating hours.
Inventory Integrity
• Working together with Managers and floor to manage inventory and minimize stock
losses
• Conduct daily, monthly stock count for store.
• Resolve discrepancies within 2-3 days and report all findings to Manager
• Monitor and coordinate receiving of merchandise and price tagging according to
operation procedures
• Qualitative security measures to prevent theft and pilferage.
Reporting
• Updating customer database on frequent basis.
• Responsible for all stock control documentation. Ensure timely and accurate
submission.
• To support Managers in collating data for all reports pertaining to sales, customer
service, accounts, logistics in a timely manner
• Any Ad Hoc reporting as required by the Managers.
Personal Development
• To have and maintain at all times competent product knowledge
• Complete E-Learning Modules on timely manner.