Retail Associate – Steve Madden

• To create and maintain a long-term relationship with the customers in order to achieve sales goals
• Represent the Brand in a positive manner while ensuring recurring business
• Responsible for assisting customers with choices, assist and provide information about the product in question
• Foster a positive, engaging and ethical working environment

KEY AREAS OF RESPONSIBILITIES

Drive the Sales

• Work to hit individual sales and other store target
• Execute sales strategies and action plans implemented by the Managers
• Maintain a tight control on discounting and giveaways/ discontinued products
• Ensure all monies and sales transactions are accordance to the operation procedures

Achieve High Service Standards.

• Keep abreast of product knowledge, sales & customer service whilst providing excellent
• WOW service experience to customers
• Maintaining and upholding the company’s image as a prestigious and luxurious brand at all times
• Responsible to collect Customer Registration Card as per store target
• Work with the Manager to best handle customer complaints
• To comply with Brand standards, company SOP and the Code of Business Conduct

Maintain Best Retail Standards

• Perform store opening and closing procedures and to ensure the process is in compliance with company SOPs
• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times
• Ensure visual merchandising are implemented efficiently
• Be vigilant and practice regular checks on staff movements during operating hours

Inventory Integrity

• Working together with Managers and floor to manage inventory and minimize stock losses
• Conduct daily, monthly stock count for store
• Resolve discrepancies within 2-3 days and report all findings to Manager
• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures
• Qualitative security measures to prevent theft and pilferage

Reporting

• Updating customer database on frequent basis
• Responsible for all stock control documentation. Ensure timely and accurate submission
• To support Managers in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner
• Any Ad Hoc reporting as required by the Managers

Personal Development

• To have and maintain at all times competent product knowledge
• Complete E-Learning Modules on timely manner