Store Manager

SUMMARY

• The driver of total store sales, the customer experience, overall operational excellence and our high performance selling culture.
• Primary responsible for the management of the store, including directing the work of direct reports and is responsible for the store’s culture, associate engagement and “Best at Bras”.

RESPONSIBILITIES

• Manages the overall store
• Leads financial growth of the store, year over year
• Leads the sales floor and drives store results through the store team
• Drives a primary focus on bras as the premier product differentiator and develops a “Best at Bras” culture; builds the brand by cultivating loyalty
• Role models, coaches and develops best-in-class selling behaviors
• Sets visual merchandising expectations to brand standards, to ensure brand consistency that impacts the customer experience and maximises overall business results
• Ensures the operations of the store are executed with excellence
• Accountable for the development of associates’ product knowledge which in turn, enables high performance selling
• Influences and inspires associates to unlock individual potential for extraordinary selling and productivity results
• Owns workforce management, including talent productivity decisions, writing the weekly schedule and ensuring state specific compliance
• Accountable for the selection and development of top talent within the total store
• Responsible for the talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development, performance management, terminations and succession planning
• Delivering top line sales results and growing the business through business insight to action
• Leading the sales floor while assigned to the role of the Customer Sales Lead (CSL)
• Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our “Best at Bras” culture
• Creating emotionally engaging customer experiences, consistent with the brand vision
• Building customer loyalty through current brand strategies, including credit (US only) and customer relationship marketing
• Building and growing high performing teams
• Leading change through positivity and a growth mindset
• Upholding positive associate relations that lead to engagement in the brand and the team
• Understanding and leveraging visual merchandising filters to create a compelling store environment that grows sales
• Driving operating fundamentals
• Effectively managing and controlling expenses
• Executing store opening and closing procedures
• Creating an awareness of, and building capability in, loss prevention
• Reinforcing store strategy to reduce shrink
• Managing all activities related to providing a safe work environment
• Understanding, demonstrating and enforcing Company values

REQUIREMENTS

• Previous experience leading leaders and associate teams
• Proven ability to lead a pay for performance selling team is preferred
• Demonstrates ability to improve customer satisfaction and drive customer loyalty
• Proven ability to effectively delegate, follow up and communicate with all levels of the organisation
• Demonstrates ability to manage complex and competing priorities with time management and organisational skills
• Demonstrates ability to assess talent, coach, develop and manage performance
• Demonstrates business acumen with strong strategic and analytical skills
• Demonstrates excellent visual merchandising skills
• Demonstrates strong product knowledge
• Schedule flexibility to include evenings, weekends, holidays, and non-business hours
• Willing to be based in the store
• Fluent English and Bahasa Indonesia both in written and spoken. Knowledge of other languages is added advantage

Looking for a career in the latest trends and hottest styles? Send us a copy of your video resume and/or paper resume with photo to: careers.id@valiram.com

Only shortlisted candidates with be notified.