Store Manager – Bath & Body Works

POSITION SUMMARY

• Lead the Store by representing the Brand and driving its initiatives whilst aligning to Valiram procedures and quest for excellence.
• Oversee all aspects of store performance through sales management, operational excellence and people leadership, as well as store visual aesthetics and environment.
• Maintain inventory integrity – minimize stock losses & ensure monthly (& daily if necessary) stock counts.
• Foster a positive, engaging and ethical working environment

KEY AREAS OF RESPONSIBILITIES

Diver the Sales and Maximize Profitability 

• Execute the main sales initiatives of the brand.
• Daily, weekly and monthly action plan to deliver the expected sales results
• Analyze sales figures, monitor expenses to optimize sales and profits
• Optimize the duty rosters to guarantee proper floor coverage, maximize sales whilst minimizing payroll expenses.

Achieve High Service Standards

• Lead the team and put in place appropriate action as to offer a WOW Service experience to the customer.
• Provide continuous coaching to floor staff on customer service, selling skills, product knowledge, etc. to ensure the highest level of service is achieved.
•  Work with the team to best handle customer complaints

Maintain Best Retail Standards

• Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs.
•  Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
•  Ensure visual merchandising are implemented efficiently.
•  Be vigilant and practice regular checks on staff movements during operating hours

Inventory Integrity

• Work with the store staff to manage inventory and minimize stock losses.
• Monthly stock take routine to ensure Inventory accuracy and submission of reports on timely manner.
•  Play a leading role when inventory integrity issues occur –Investigate and recommend corrective actions

Team Leadership 

• Lead the recruitment process for front line staff and work together with relevant HR Dept. to successfully close the vacant positions in the store.
•  Conduct on the job trainings and give proper product trainings/knowledge and lead the floor staff in achieving sales and other store target.
•  Regular store meetings to ensure accurate and consistent communication to the staff.
•  Conduct staff appraisal and quarterly performance review.
•  Provide specific development for the Assistant Store Manager and Supervisor by assigning accountabilities and training with consistent follow up and feedback.
•  Improve staff morale leading to positive and dynamic working attitude.
•  Maintain general and acceptable staff working conditions
•  Staff to conduct themselves in a proper and professional manner in compliance with the Code of Business Conduct

Reporting 

•  Ensure the appropriate daily, weekly and monthly reports submission are delivered on time.
•  Any Ad Hoc reports and requests by the Management/Brand.