Supervisor – Bath & Body Works

POSITION SUMMARY 

• Assist the Store Manager in achieving sales goals, monitoring expenses and consistently provide customers with the highest level of
• To provide supervision assistance where and when necessary in the
• To take an active role in maximizing sales – individual vs store sales
• Maintain inventory integrity – minimize stock losses & insure monthly (& daily if necessary) stock counts
• Foster a positive, engaging and ethical working environment

KEY AREAS OF RESPONSIBILITIES

Drive the Sales 

• Work to hit the individual sales target whilst assisting Store Manager to reach the store sale, profit and target.
• Maintain sales through the cash register; resolves discrepancies, prepares, reconciles and records cash receipts for deposit and prepares sales reports.

Achieve High Service Standards

• Conduct daily briefings to the floor staff on customer service, month to date sales, grooming and highlights of the day.
• Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers.
• Provide exemplary customer services to floor staff and ensure customers’ complaints are handled tactfully in a professional manner with proper follow-up.
• Ensure team is compliant with Brand standards, company SOP and the Code of Business Conduct.

Maintain Best Retail Standards

• Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs.
• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
• Ensure visual merchandising are implemented efficiently.
• Be vigilant and practice regular checks on staff movements during operating hours.

Inventory Integrations 

• Working together with Managers to manage inventory and minimize stock losses
• Conduct daily, monthly stock count with the floor
• Resolve discrepancies within 2-3 days and report all findings to Manager
• Monitor and coordinate receiving of merchandise and price tagging according to

Leadership 

• Assist the Managers in monitoring staff tardiness record on a regular basis
• Allocates and schedules work within the floor area in absence of Managers, ensuring that all floor requirements are covered during operating hours;
• To oversee the roster management during the absence of Managers

Reporting 

• Update CRC store compilation in database on frequent
• Responsible for all stock control Ensure timely and accurate submission.
• To support in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner
• Any Ad Hoc reporting as required by the

Personal Development

• To have and maintain at all times competent product
• Complete E-Learning Modules on timely