Training Manager

KEY AREAS OF RESPONSIBILITIES:
• Identify current challenges in customer service across the division.

• Customize training program according to the needs of the brands, with emphasis
on Rolex & Tudor.

• Plan out a monthly and yearly training calendar.

• Work closely with brand managers for updates and insights pertaining to the
brand standards and expectation.

• Perform 1 to 1 coaching as and when necessary.

• Review staff performance monthly with action plan for immediate corrective
measures.

• Develop a method to track performance and improvement systematically.

• Visit all stores regularly, including outstation stores.

• Act as a master facilitator and conduct training programs.

• Responsible for the mystery shopping results, in accordance with the
expectation of the brand.

• Instil positive behavioral change in staff.
-more confident in attending to customers
-high accountability in store operations
-able to perform storytelling to all customers
-fully focused when customers are in store.

• Training metrics
-able to deliver minimum 50 hours of training monthly, not limited to classroom training only.

• Spend minimum 30 hours in providing 1 to 1 coaching to staff monthly.

POSITION SPECIFICATION
-Education:  Minimum a Diploma/Degree in any discipline.

– Professional Experience:
• Min. 8 years’ experience in Learning & Development in a comparable retail                                                               environment.
• Proven management skills in leading, coaching and motivating.
• Exceptional verbal and writing skills with the ability to translate broad concepts into layman language.
• Good understanding in luxury watches retail and the complexity in managing high profile clients.
• Must be able to work with all levels of personnel and not limited to store managers only.
• Attended formal train-the-trainer programs, and other related programs.
• Passionate and curious about human behavior and culture.
• Experience with Instructional design and learning methodology.
• Must be able to work with all levels of personnel both within and outside of organization.
• Flexible to work schedule to meet business needs.

-Languages:  Able to converse in multiple languages, including English,
Mandarin, and Bahasa Malaysia.